Open Range Rv
Open Range Rv Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Open Range Rv has 2.1 star rating based on 89 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Layout, Looks, Outside kitchen.
Cons: Customer service, Quality, Workmanship.Recent recommendations regarding this business are as follows: "Don’t buy it, it will be a huge regret , they look nice when u first walk in but that’s it after that or if u touch anything it will break", "Don’t buy it", "Do not buy open range", "Buy from ANYONE other than the manufacturer Open range Trailers.", "Stay away. Open Range junk.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Open Range Rv has 2.1 star rating based on 89 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Layout, Looks, Outside kitchen.
Cons: Customer service, Quality, Workmanship.Recent recommendations regarding this business are as follows: "Don’t buy it, it will be a huge regret , they look nice when u first walk in but that’s it after that or if u touch anything it will break", "Don’t buy it", "Do not buy open range", "Buy from ANYONE other than the manufacturer Open range Trailers.", "Stay away. Open Range junk.".
Most users want Open Range Rv to offer a solution to their issues.
Review authors value the most Number of Destinations and Usability. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Insurance Plans Acceptance. The price level of this organization is high according to consumer reviews.
Media from reviews
Septic smell in cabin of RV
Preferred solution: Just need help with useful information to fix my 2011 Open Range I bought used.
Open range almost killed me twice from their neglect
My 2020 brand new 42 ft Open range 5 th wheel almost killed me now twice not even kidding From non working heaters to heaters that wont turn off that reacted to whatever chemical is in the *** flooring turning my bathroom floor black and burnt. But chemical burn not fire burn!
That is until the dealer cut more flooring away andleft the styrofoam along with the manufacture not blowing the pounds ( yes pounds) of wood shavings and metal shavings after built out of the heater vents and u pair that with a malfunctioning heater ( knowingly) and it caught fire with myself and baby boy 3 ft away! Im very lucky Im a mom and a light sleeper and lucky that the one thing in this *** hunk of garbage that worked was the fire extinguisher! That was the first time, second time I was walking out the door and the awning arm snapped and the elbow of the arm bent 2.5 ft to the right hitting the side window of the dining area and missed my head by 1/4 in. it would have killed me instantly and thank god I wasnt Carrying my child because u tent to hold them higher!
Turns out the whole side of the awning was installed a inch off causing that! We have plumbing issues, our vacuum bonded sealed floor is bad our master bedroom floor pops in many places, our roof is soft, we have been through 3 thermostat, all the fake stainless steel is peeling within 1 week, all of the shelving behind tv is falling apart with the most weight ever out on it was a few j there is exterior cracking on the side of camper at the top of our kitchen slide! our fuze box and whole mother board was replaced , 2 heaters replaced, shower leaks, we have spliced wires everywhere in heater area because at dealer the mechanic couldnt figure out why something didnt have power so he kept cutting good wiring to things that were fine to pull the power source from them and turns out he just didnt have the thing that wasnt powering on plugged in, so he cut and spliced all these wires for no reason! This was all within 1 month of having it!
And the list goes on snd on and on, the dealer ship was shady and gave us a offer to buy it back at 10,000 less than what we paid 3 weeks prior after there mechanics botched so many things but they only offered it on a sticky note, when my husband asked for that number on a document the guy that wrote the number on a sticky note went back in for a few min taking to someone then came back out snd said he had been advised to not put it on a actual document, and actually asked for the sticky note he wrote on back, which we didnt give it to him! Its been a horrible nightmare and this is just a 1/4 of the story snd the things wrong with it
- Horrible camper horrible company
User's recommendation: Don’t buy it, it will be a huge regret , they look nice when u first walk in but that’s it after that or if u touch anything it will break
*** poor craftsmanship
Preferred solution: Let the company propose a solution
User's recommendation: Don’t buy it
Bad Slide Out Design, Customer Support and Tricky Warranty
See Text below.
2018 OPEN RANGE MESA RIDGE 2910 rl
The repair was close to $6,000!
This whole mess started about 8 months ago when we discovered a soft spot in the rear end of the dining area slide floor. After some investigation, we discovered that the slide side wall and floor were joined by a plastic "L" that channels water into the floor instead of off the side wall. Apparently the manufacturer had made a similar discovery and covered the joint with a piece of metal trim that was apparently supposed to hold a piece of butyl tape over the joint. While not the best design, seemed like a workable solution.
The rub to the whole thing was that there was less than 1/8" of butyl tape inside the trim. The tape didn't contact either the wall or the "L" trim. As a result, the trim served to channel water directly into the joint between the wall and the floor. You can probably guess what happened to the plywood floor as a result.
We removed the trim from both ends, dried the floor as best we could, resealed the "L" channels and added additional butyl tape to the metal trim pieces that covered the joint.
The rear section of the subfloor seemed to recover reasonably well. Most of the softness and flex was gone. About two months later, we found out where the problem went - to the front end of the slide. The whole front end of the slide is so soft that if you step on it, all the dining chairs and the table move.
We approached our dealer, another Mesa Ridge dealer, and Highland Ridge directly because we felt it should be covered under the 3-year structural warranty since it was a ba design and manufacturing process.
Highland Ridge just blew us off saying it was caused by water infiltration due to lack of owner maintenance. Water infiltration is not a cause of an issue. It results from an issue.
The bad design and manufacturing of the joint caused the water infiltration, additionally, who would even think to remove the trim and flooring to inspect for bad seals, but Highland Ridge would not even consider that argument. Another dealer agreed to try to help, but again, Highland Ridge went directly to the water, ignoring their failures in the process.
Unless we get a satisfactorily resolution soon, we will be opening a lawsuit, a class action lawsuit (since there are many with this problem) and will never buy from that group of RV makers.
Preferred solution: Pay for repair
850346****
Low jacks
*** poor quality
- Camper layout
- Nice layout
Preferred solution: Let the company propose a solution
User's recommendation: Buy from ANYONE other than the manufacturer Open range Trailers.
It falls apart faster and I can fix it
User's recommendation: Do not buy open range
Lost count on how many things are wrong with it!
1st day using it our heater didnt work ( of course it was winter) so they put a new heater in and, within a couple days the floor around heater vent in bathroom started to turn reddish, purple and now black and melted the floor! A few days later In the middle of the night I smelt something burningb i automatically ran to that vent and it had caught fire!!!
Particularly because the heater is getting to hot! U cant step on the vent without it burning your foot! 2nd reason is because either the manufacturer or the place we purchased it,. Left at Least 2 grocery bags Of styrofoam, wood shavings, and metal shards in the vents!
So 2nd heater caught Place on fire and now no heat again! And sometimes the AC will come on under heater setting! Also breaker blew soomany times when i didnt turn anything! Fridge doesnt correcltly latch so that could be it!
Open bedroom drawer and whole long heavy drawer fell onto my feet, of course it had no stoppers at the end! The awniing arm snapped the other day right by my head! No bad weather or wind, causing issue! The stainless steel isnt real!
I stuck the rubber lick-able stick-able on the sink and had it there for maybe 45!sec and now have 2 big circles that it marked! Thats a joke! I put a butterknife in sink for 20 min and now has rust stain u cant get out ! This companys products they buy To make this camper must be from China!
And whoever put it all together must of had a *** on a Friday!
I could list at least 50more things wrong! Its a 2020 mid bunk 42 ft or 46!ft
Preferred solution: Full refund
User's recommendation: Don’t buy
Disappointed owner
Preferred solution: Financial compensation for our loss at time of sale and loss of use over 2 years of constant problems
User's recommendation: Stay away. Open Range junk.
Horrible Will Not Honor Warranty
BEWARE LEWIS RV OKLAHOMA CITY, OPEN RANGE, AND HIGHLAND RIDGE
When I complete this story – I am sure there will be no one as far as I can reach that will do business with any three of these businesses.
I will attach pictures of invoices at the end of this sad story.
We sold our home in 2015 and purchased an Open Range Residential fifth wheel from Lewis RV in Oklahoma. At the time we purchased the RV we took it to Texas and set it up in an park close to Belton. The first thing that happened – the refrigerator was not getting water to the ice machine so consequently it was not freezing ice. We called Open Range and after talking to the CS person on the phone who knew nothing who then transferred us to one of the engineers at Highland Ridge who knew even less and was unable to tell us where to turn on the water. They first said there was a small door on the back of the fifth wheel that we could open to turn on the water – there was no door. We even had to take a picture of the back of the fifth wheel to prove there was no panel to open. (I guess we were way to stupid to see a panel door.) We asked that they send someone out to see about finding the water connection for the ice machine. Now keep in mind the trailer was only a week old. They refused to do find anyone and they refused to pay for a service person. Finally my husband, who is more competent than anyone working for Highland Ridge or Lewis RV, found a panel in the basement of the fifth wheel. He removed the panel and the water connection was back behind the panel.
Keep in mind this is our home now so we live in it full time and work camp so we can see the United States. A dream we have had for several years. It quickly turned into a nightmare thanks to Highland Ridge, Lewis RV and Open Range. The next problem we had was only a few months later. We were coming back from Montana to Oklahoma and both tires (brand new tires) were rubbing together and almost blew out before we could stop in Kansas. We stopped in Kansas City to get the tires replaced, because again we called Highland Ridge and they would not take responsibility for the tires. We got the tires replaced at our expense, was going to leave the park to head for Oklahoma and the kitchen slide would not close. Some men in the park had to help my husband push the slide closed. Again, no one from Lewis RV nor Highland ridge would do anything. I thought as long as anything that new and still under warranty – the company was required to assist the customer. Also while we were in Montana my grandson discovered the bathroom floor was about to fall through. Lewis RV said they would repair the bathroom floor, replace the inverter for the refrigerator (which also quit working) repair the slide so it would operate correctly and replace the kitchen vent (it also quit working). Which they did – they kept our trailer 6 weeks to do it, but they said they had it repaired. So for the six weeks they were working on the trailer, we had to find another place to live no help from them.
Once we got the trailer back, we were to be in Florida as soon as possible since they had delayed us. On the way to Florida, the other two tires on the trailer started rubbing together and nearly blew out, so we had to call AAA to bring us new tires and help us as we were on the road at that time. Highland Ridge and Lewis RV said to bad about those tires and we had to pay for them. The first set of tires that went bad were maybe four months old and the second set might have been 8 months. As we were leaving Florida in April the super slide with the kitchen quit working again. We called ahead because the air conditioner in the bedroom wasn’t working. Lewis RV said they would get the trailer in as soon as we got there. However after we got there they said we had not called to make arrangements and they would get it in as soon as they could. They took our fifth wheel in and kept it for over two months. Again we had to find a place to live with no assistance from Highland Ridge or Lewis RV. So much for the warranty. When we finally got our fifth wheel back we had a job in South Dakota, which we made it there okay with God’s help. When we left South Dakota and came to Sea Perch, Oregon the super slide that holds the kitchen quit working again. So here we are in Oregon with a broken cable on our super slide. I am writing this complaint in hopes that we can get someone at Highland Ridge or Lewis RV to honor the warranty on this fifth wheel. Actually I think it falls under the lemon law. I have never had so many things not work on a new product.
I did not even include the leaking on the black tank that had to be repaired and other parts my husband had to put on the trailer. We are not wealthy or we would probably have hired an attorney. My husband is 70 years old and I am not sure how much longer he can repair the broken piece of trash that Lewis RV and Highland Ridge.
They also broke our sofa (one of the workers wrote that on the invoice). They would not relace it.
OPEN RANGE TOTAL NIGHTMARE
Purchased brand new 2015 open range 5th wheel 376fbl, in June 2015
$53,000.00 since the first trip this rv has been nothing but a total nightmare, honestly there is so much that has gone wrong I can't even type it all but this should give you an idea. Entire floor has had to be replaced due to ice maker leak that btw is located behind a wall in between the fireplace and shower so you have no idea until floor is destroyed cost $15,000., residential fridge went out, main slide motor went out, jacks quit working multiple times, hot water heater 2 times, wood pops off everywhere, screws coming from underneath pull out beds popped air mattresses first night slept in, cannot leave toilets unattended because the foot thing gets stuck or toilet won't close all the way causing overflows of water despite being replaced.
Sink leaks at handle, satellite/cable hook ups have never worked, dvd player quit, one of the tv's went out, oven has never lit unless you manually do it with a lighter, Inverter worked for one day new one finally put it. I am more than sick about everything we have had to go through and knowing I am not the only one especially when I pulled up to drop it off for the floor repair and guess what 3 more were sitting there with exact same issue I am sickened knowing this company has done this to so many people the stress of it all is too much.
User's recommendation: SAVE YOURSELF AND RUN AS FAR AS YOU CAN
Brakes not working
User's recommendation: Be careful.
RVs, Motorhomes and Trailers Expert Talks
Won't approve or recall known issues with soft floor problems.
- Lots of interior storage
- Lots of interior space
- Great floor plan
- Not much exterior storage
- Standard step stairs are flimsy
Preferred solution: Let the company propose a solution
User's recommendation: Recommendation is: If you're going to spend $80-$90K on a RV you best live in it "Full-Time" through the whole warranty period and then a month before the end take it to your dealer and have them do the repairs. The warranty costs may be high enough where you might just end up getting a new one in it’s place.
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Verified ReviewerWe were robbed of $90,000 by Open Range!
- Design
- We love the layout and the amenities
- Outside kitchen
- Workmanship
- Delamination of outer walls
- Quality
Preferred solution: FIX IT!!! Make it right!!!
User's recommendation: DO NOT buy an Open Range!!!
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You could try to empty the black tank. Sometimes that will cause a septic smell in the cabin as it gets full.