Can't even begin to explain the frustration and disappointment we are feeling about this manufacturer and our trailer. Purchased our 2016 Open Range 2604RB in June of 2016 and have had NOTHING BUT ISSUES.
I've spoke to Eric, the Warranty Supervisor at Highland Ridge twice now and they don't see any reason for concern with all of our troubles. Dealership in Cambridge, ON Canada has been awesome and very understanding but this unit is LEMON and should never have left the factory. They should take this piece of crap back and give us a brand new one. See list below of our issues: 1.
first time out with the trailer, water tank fill has been a bone of contention .. fill to full and it will syphon itself empty - VERY BAD DESIGN and I believe one of your techs discovered this while attempting to find the issue 2. All the gauges on the panel were reading incorrect .. found out at our last visit that the panel was wired wrong all along - dealership rewired it correctly so hopefully next season everything will work correctly if I don't burn it to the ground before then 3.
Supposed outdoor speakers have blown twice (replaced under warranty .. actually not sure if they have been replaced for the 2nd time yet since they were on order forever) 4. Both the left and right cargo doors warped and were replaced under warranty 5. Outdoor kitchen cargo door hinge broke free from the frame and complete door assembly had to be replaced under warranty 6.
Entry door recently discovered to be warped .. not sure if this was "repaired" or "replaced" .. had better have been replaced 7. One of the jacks gave way under the weight of the trailer, buckled and couldn't be fixed ..
all four jacks replaced AT OUR EXPENSE .. VALUE $275 TOTAL 8. Exterior molding at the front of the trailer came apart from the lower cowling and had to be fixed by dealership 9. Grounding screw for the electrical system rusted and stopped the electrical system from working on one of our vacations; we thought it was a bad battery and ended up purchasing a $200 BATTERY AT OUR OWN EXPENSE in hopes that would fix it; turns out dealership found it to be the rusted grounding screw and fixed it 10.
Propane tank tray had to be sanded down and repainted as it was rusting before end of the 1st season - COMPLETED BY OWNER 11. Kitchen range vent hood replaced 12. Kitchen window wouldn't open - frame bent - REPAIRED BY OWNED 13. Before we took delivery of the trailer, the bathroom door had to be replaced as the veneer was peeling away in 2 spots 14.
Right lower side of the pantry collapsed - REPAIRED BY OWNER 15. Left lower side of the pantry collapsed - repaired by dealership by going through the outdoor kitchen to repair and reframe it from underneath 16. Dinette base came apart from the slide out floor .. had fishing gear stowed underneath the seat and apparently that was too much weight for the floor - REPAIRED BY OWNER 17.
Right side dinette back came apart from the wall of the trailer - REPAIRED BY OWNER 18. Dinette storage covers REPLACED BY OWNER as the chipping wood installed by manufacturer was damaging the cushions 19. Back of dinette next to couch came apart from the base of the seat - repaired by dealership 20. Latches on 2 of the kitchen drawers wouldn't hold and kept opening during travel - REPAIRED BY OWNER 21.
Caulking in and around the shower is absolutely deplorable - yellow and globbed everywhere - WILL BE REPAIRED BY OWNER 22. Caulking around kitchen and bathroom sinks redone as water was leaking down underneath into cabinets 23. Water pump making EXCESSIVE noise - REPAIRED BY OWNER - well at least as best we could 24. Replaced screws in furnace exhaust vent with stainless steel as original ones were rusting and leaving streaks down the side of the trailer 25.
Dinette table leg broke away from table - REPAIRED BY OWNER 26. Clear trim on closing edge of shower door keeps coming apart when you open the shower doors - WILL BE REPAIRED BY OWNER 27. After only 8-9 months of ACTUAL use, entire suspension, springs, axles and brake covers are showing signs of surface rust and will have to be sanded and sprayed - hopefully the frame we can't see isn't doing the same thing Our 2yr frame warranty is up in Jun of 2018 and can't even imagine what troubles we are going to have after that when we don't have any dealership/manufacture coverage for frame .. thankfully we purchased the extended warranty for the system related parts but in all honesty, we are going to take pictures in the spring and try and ditch this unit.
Can you imagine trying to look forward to booking vacations when all you have experienced so far are headaches and issues almost every time you go away .. it's actually stressful.
A+ rating .. NOT EVEN CLOSE
Product or Service Mentioned: 2016 Ultra Lite Ut2604Rb Rv.
Reason of review: Bad quality.
Preferred solution: Manufacturer to extend transferable warranty.
I liked: Floor plan.
I didn't like: Overall quality of the entire trailer.