Great Customer service from Highland ridge/Open Range Rv
Just got home April 8th from a three month trip though mainland Mexico in our Open Range LT216RBS. At about one month into the trip our kitchen slide began making a strange sound while being used. It didn't take long to realize the gearbox was self destructing. I called our OR dealer and they agreed that the gearbox was bad and directed us to call the factory. I called the factory and explained the situation and was transferred to a warranty representative. Rodney was extremely helpful and after a couple more phone calls Rodney had a new gearbox shipped to the UPS office in Cancun, Mexico. It was shipped from Indiana on a Thursday afternoon and arrived at the Cancun UPS on Friday evening. Now that is some GREAT service. I picked it up on the following Monday and installed it the next day myself. Thanks so much to Rodney and all the great folks at Open Range for all their assistance.
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MikeandKelly
2005 Chevrolet 2500 Duramax
2015 Open Range LT 215RBS
Central Kansas when not on the road
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Reason of review: Good customer service.
Location: Dallas, Texas
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