Open Range Rv
Reviews and Complaints
Open Range Rv Rv Review
Open Range Rv - Rv Review from Ypsilanti, Michigan
2016 Open Range 427BHS 3X Bunk House = Junk
Front Door will not close from the inside, must slam from the outside, Frame was not aligned. Electric Awning Arm Cracked and about ready to fall off.
Cabinet door fell off x2. Water Line to fridge twisted, no flow.DVD player broken. sink and toilet have deep gouges in them. Gas Leak from 3 of 4 stove valves.
Gas detector broken. Front cargo door not closing without a HARD slam, not aligned. Water Leak on outside kitchen = mold, destroyed wood. LED Light in bedroom, wire came off.
Shower Door Cracked.
Problems with the decals, look like a child put them on, they don't line up in a lot of places.There are other things as well but you get the point, we have had this for only 3 months! Not happy at all.
201* 316 RLS...Company said "Not Our Problem"
- Aesthetics
- Layout
- Workmanship
- Cheap quality and bad customer service
- Customer service
Preferred solution: Let the company propose a solution
2012 Open Range 424RLS PIECE OF ***
To follow up on this I have had my insurance company out to look at it and much to my surprise wouldn't cover it. So now the trailer sets.
I cannot open the bedroom slide at all now in fears it will fall out. I have even called a dealer to get a replacement floor price...
They said everything was fixed, NOT! Still had water leaks in windows and when I called and told the manager that worked on it he said he forgot to do them & they had already kept it over a month and I needed it for work so I did not take it back to them. However, I had asked the company that worked on the floors if they could fix the leaks and was told they couldn't because it wasn't on the work order. So I told them that the new floor would be damaged if not fixed and it didn't matter.
So far I have had to have all the slide floors replaced & that was just a year ago and now I have to have the main and bedroom slides replaced again.
Now the issue is warranty!!!
What a Joke. My comfort level with any company qualified to work on open range is to a point that I now know I will have to fix it from now on.
- Workmanship
- Customer service
- Quality of rv
Preferred solution: Let the company propose a solution
Open Range Rv - Rv Review from Ottawa, Ontario
Bought a brand new open range traveller in July 2015. So far one window assembly needs to be replaced.
The furnace blower blew and my pipes froze and are now broken. The fridge died and needs to be replaced. The thermostat does not control central air properly and radio does not keep the time. The bluetooth connection does not work and the *** furrion tv set has terrible volume and can't be heard over the furnace.
The cosmetics are nice but if u look close enough it's all ***. And as someone else said. Oven range stickers are peeling off and fan over range has already been replaced. The lcd lights that came with the awning were partially burned out.
The dealership I bought if from is doing their best but they're not magicians. I could not find a toll free number for open range and when I did contact then they could care less.
One gentleman did call me back but was not too helpful with my issue of condensation in my tipouts.
2013 Open Range Rv Roamer Rv Review
Open Range Rv - Rv Review from Gulf Breeze, Florida
More trouble, electric hot water heater not working and gas part makes loud intermittent sounds. Cabinet in bathroom has disconnected from wall, just top part, whole cabinet held with 4 small screws.
I have not ever had more than 10 lbs of stuff in it.
Curtain rods falling out now, same type of screws, just screwed into thin wall, no wood. Can't wait to get back to McClains to show them this, more $$$.
Great Customer service from Highland ridge/Open Range Rv
Just got home April 8th from a three month trip though mainland Mexico in our Open Range LT216RBS. At about one month into the trip our kitchen slide began making a strange sound while being used. It didn't take long to realize the gearbox was self destructing. I called our OR dealer and they agreed that the gearbox was bad and directed us to call the factory. I called the factory and explained the situation and was transferred to a warranty representative. Rodney was extremely helpful and after a couple more phone calls Rodney had a new gearbox shipped to the UPS office in Cancun, Mexico. It was shipped from Indiana on a Thursday afternoon and arrived at the Cancun UPS on Friday evening. Now that is some GREAT service. I picked it up on the following Monday and installed it the next day myself. Thanks so much to Rodney and all the great folks at Open Range for all their assistance.
_________________
MikeandKelly
2005 Chevrolet 2500 Duramax
2015 Open Range LT 215RBS
Central Kansas when not on the road
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Open Range Rv - Open Range 386Flr Rv Review from Morristown, Tennessee
Don't trust this company. I bought a new fifth wheel that leaked water into most all of the slides (black mold everywhere) after about a year of trying to resolve the issue they "Conveniently" changed there name from open range Rv to highland ridge Rv nto avoid lawsuits and beat myself and others out of our money. Terrible company.
Open Range Rv Rv Review
- Design
- Looks
- Layout
- Quality of rv
2011 Open Range RV BHS 303
I, too, am a pissed off customer with my 2011 Open Range RV BHS 303. Like many other customers, I have the same complaints.
Personally, I feel it’s too new of a product to be experiencing so many problems so soon. I can’t get any help from the dealership or manufacturer as both are pointing the finger at each other. No help.
Really at a loss for words. At this point, I'm in if anyone wants to start a class action law suit against Highland Ridge.
Open Range Rv - Rv Review from Yonkers, New York
Open Range Rv - Rv Review from Yorba Linda, California
I almost died! 11-15-2015
My 2015 open range light bunkhouse had an electrical fire.
The motor to the electric jack was on fire catching the plastic propane tank cover and all electrical connections toast . If I had not forgotten that I left ice in my truck and came out when I did... I would have been dead a minute later from the propane tanks exploding.
Please look into this it is very dangerous.
My insurance is looking into this issue.
"I Hope"
I was not impressed by the service or help I have received from Crestview RV in Buda Texas. I had spent most of the next day trying to contact them sending them photos and asking for any help whatsoever. I had bought a five year extended "service" plan and gap coverage. I've only had this trailer for six months.
It is untowable
I'm even afraid to even get it fixed!
What's to say this malfunction won't happen again? I have two young boys. I can handle my own... please be aware of the situation.
2015 O/R 307 BHS TT
- Layout
- Craftmanship
- Cheap quality and bad customer service
- Quality of appliances
Preferred solution: Let the company propose a solution
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I bought a 201* *** light and the only problem that I had was a slide motor that went out but I think that I had closed the slide to tight to many times. Other than that I have had no trouble with it.
I am very pleased with mine, sorry to about all of your problems. God Bless